• Excellent opportunity for an experienced Receptionist to join our team based at 88 Alma Road, St Kilda.
• Permanent/full-time opportunity in a growing Not-for-Profit. Immediate start available.
• 2 x Part-Time candidates may be considered under a flexible Job-sharing arrangement.

Windana provides connected services for more people in need.

We provide services across Victoria for adults and young people experiencing alcohol and other drug harms, family violence, mental health challenges and social disadvantage.

Our Model of Care puts clients at the centre of what we do to create positive change in people's lives. We work with families, communities and other organisations to deliver trauma informed, equitable, culturally safe and integrated services based on evidence and practice wisdom.

By intervening early and creating purposeful partnerships, we help clients achieve improved outcomes while reducing demand on acute services. And we are influencing policy, practice and research to help shape better systems for clients. Together, we influence the broader system for a more positive and connected future.

Is this your next career opportunity?

We are looking for an amazing Receptionist and administrator to join our team based at 88 Alma Road, St Kilda.

• Provide a welcoming reception and professional first point of contact for clients and visitors.
• Navigate incoming phone calls, pass on messages and take visitors through the site.
• Efficiently guide clients to appropriate internal resources and services, ensuring their needs are met promptly and effectively.
• Ensure a smooth operation through effective administrative support.
• Maintain accurate and up-to-date records of client interactions and administrative activities, supporting data integrity and reporting requirements
• Maintenance and reconciliation of client fees relevant to the programs delivered.

Note: This is a full-time permanent position based onsite during normal business hours at 88 Alma Road, St Kilda. 2 x Part-Time candidates may be considered under a flexible Job-sharing arrangement.

What we're looking for:

• 2+ years’ experience working within Community Services, Healthcare, AOD or Mental health sector.
• Demonstrated experience working hands on with clients with diverse backgrounds.
• An ability to handle sensitive situations with appropriate discretion and judgment.
• Excellent administration skills with strong multitasking skills and ability to work autonomously.
• Exceptional interpersonal and communication skills, including active listening skills and clear speaking skills, with an ability to tailor communicate style to suit the diversity of residents.
• Strong attention to detail and data entry skills.
• Ability to work in a faced paced environment and be part of a multidisciplinary team.
• IT savvy and proficient with Microsoft’s Suite of programs, including Outlook, Word, and PowerPoint and Excel.

Join our team to contribute to our life-changing work.

Our people are integral to the work we do, and we pride ourselves on providing our team opportunities to contribute, grow and thrive:

• Contribute to our meaningful work and values-based culture through our Strategic Plan, our quality accreditation, Reconciliation Action Plan and progress towards Rainbow Tick accreditation. We care about everyone's contribution, so you feel connected, valued and motivated.
• Grow through professional and personal development opportunities. We offer regular supervision, goal-setting and individual development plans so you can grow your skills and practice. We also have study leave options, support for obtaining qualifications, career opportunities through secondments, and our Leadership Network.
• Thrive with a variety of benefits to support your wellbeing and work-life balance. We offer additional leave days, a broad range of EAP services, generous salary packaging entitlements and more!

Ready to join us?

Be quick! Applications will be reviewed as soon as they land on our desks so apply today if you're interested. 

Windana is committed to child safety and a valid Working with Children Check and Police Check are required for this position.

Windana values and celebrates diversity and inclusion and is an equal employment opportunity employer. We encourage applicants of all backgrounds and life experience to apply. Our aim is to build a team that closely reflects the diversity of the people and communities we work with.