Windana provides connected services for more people in need.

We provide services across Victoria for adults and young people experiencing alcohol and other drug harms, family violence, mental health challenges and social disadvantage.

Our Model of Care puts clients at the centre of what we do to create positive change in people's lives. We work with families, communities and other organisations to deliver trauma informed, equitable, culturally safe and integrated services based on evidence and practice wisdom.

By intervening early and creating purposeful partnerships, we help clients achieve improved outcomes while reducing demand on acute services. And we are influencing policy, practice and research to help shape better systems for clients. Together, we influence the broader system for a more positive and connected future.

Is this your next career opportunity?

We are looking for an administration superstar to support our AOD Intake and Assessment team based at Alma Road, St Kilda. Manage the client referrals process and provide high level administrative support to intake clinicians and managers.

• Handle referrals and assessment documents with a high level of professional care within the scope of the referral process.
• Manage the referrals inbox and Central Intake Voicemail, register client referrals on Mastercare, upload clinical documents in a timely manner.
• Draft letters, file documents, answer phone calls and email management.
• Ensure the completeness of referrals and request additional information from referrers as needed.
• Answer phone calls and enquiries related to referrals, liaise with stakeholders and provide treatment timeframes.
• Respond with high level of professional care to enquiries for information from clients and community members.
• Support the scheduling and maintenance of assessments, preadmission, and admission appointments for residential services.
• Accurate and timely data entry into CRM.
• Extraction of program and client data and producing tables, graphs and reports as directed to support managers with reporting requirements and analysis.

What we're looking for:

• 2+ years’ experience working within Community Services, Healthcare, AOD or Mental health sector.
• Excellent administration skills with ability to write and produce high quality notes, reports, minutes, agendas etc.
• Exceptional interpersonal and communication skills, including active listening skills and clear speaking skills, with an ability to tailor communicate style to suit the diversity of residents.
• Strong attention to detail and data entry skills.
• Ability to work in a faced paced environment and be part of a multidisciplinary team.
• IT savvy and proficient with Microsoft’s Suite of programs, including Outlook, Word, and PowerPoint and Excel.
• Ideally experience using CRMs or patient management data bases, including the ability to ensure quality, timely and accurate data entry and report extraction.

Join our team to contribute to our life-changing work.

Our people are integral to the work we do, and we pride ourselves on providing our team opportunities to contribute, grow and thrive:

• Contribute to our meaningful work and values-based culture through our Strategic Plan, our quality accreditation, Reconciliation Action Plan and progress towards Rainbow Tick accreditation. We care about everyone's contribution, so you feel connected, valued and motivated.
• Grow through professional and personal development opportunities. We offer regular supervision, goal-setting and individual development plans so you can grow your skills and practice. We also have study leave options, support for obtaining qualifications, career opportunities through secondments, and our Leadership Network.
• Thrive with a variety of benefits to support your wellbeing and work-life balance. We offer additional leave days, a broad range of EAP services, generous salary packaging entitlements and more!

Ready to join us?

Be quick! Applications will be reviewed as soon as they land on our desks so apply today if you're interested. 

Windana is committed to child safety and a valid Working with Children Check and Police Check are required for this position.

Windana values and celebrates diversity and inclusion and is an equal employment opportunity employer. We encourage applicants of all backgrounds and life experience to apply. Our aim is to build a team that closely reflects the diversity of the people and communities we work with.